Big Lou & Co.Get the game

Privacy Policy

Last updated: October 30, 2026

Big Lou & Co. is a mobile game published by Codiland Ltd. (“we”). This policy explains what the game stores, what leaves your device, and how to remove it. Classic can be played offline. When online services are available, the game creates an anonymous guest account for rankings and backup.

The short version

  • Your games, records and settings live on your device.
  • When you are online, the game creates an anonymous guest account so it can rank your scores and back up your Wall of Fame. It never asks for your email, phone number or real name.
  • Your display name, avatar and, if you choose, your country flag are public on the leaderboard.
  • Ads only appear if you choose to watch one for a Rescue, and only when Google permits ad requests after any required consent steps.
  • Usage analytics are off by default. This version does not offer an analytics opt-in control.
  • You can delete your online account, profile, scores and backup from inside the game: Staff ID → Delete online data.

What stays on your device

Your current run, finished runs and pins in the Wall of Fame, sound and motion settings, and tutorial progress are saved on your device. Uninstalling the game removes them. Clear the Wall of Fame removes your pinned runs and run history from this device and, when connected, from your online guest profile, without uninstalling. Rescue eligibility and recovery records are also stored on your device so the game can resume safely after an interruption.

What we store online, and why

Data Why Who can see it
Anonymous guest ID Links your scores, profile and backup to you without an email or password Used as your online account identifier; it also identifies your leaderboard entry to signed-in game clients
Display name, preset avatar, country (optional) Identifies your public profile next to your scores Public in the game’s rankings; the flag only if you turn it on
Classic scores and a record of each ranked run Stores your submitted scores and ranks them on the leaderboard Scores are public; run records are private
Wall of Fame backup Keeps a private copy of your finished runs Only you

Scores are submitted by the app. We do not independently verify every game. Public profile fields can remain visible while your account is inactive.

Your display name is shown publicly on the leaderboard. You choose the name yourself and can change it once every 7 days. The name must contain 2 to 24 characters.

Services we use

  • Google Firebase (Authentication, Cloud Functions, Cloud Firestore, Cloud Storage, Remote Config, App Check). Stores and processes the online data above. Our functions run in Google Cloud’s Singapore region.
  • Firebase App Check with Apple App Attest or DeviceCheck, and Google Play Integrity. Helps protect supported online requests against abuse. It does not identify you or verify your game scores.
  • Google AdMob, only for the optional Rescue video. Before the first video, Google’s consent form asks for your ad choices where the law requires it. On Android, depending on those choices and your device settings, AdMob may use your device’s advertising identifier. On iOS the game does not ask for permission to track you, so AdMob does not use the advertising identifier there. See Google’s policy.
  • Sentry, when configured, for crash and error reports. The app scrubs names, account IDs, request contents and other identifiers from reports before sending them. Reports carry a random diagnostic ID that is rotated after online deletion. Sentry and Google also process technical service data under their own retention settings.
  • Google Analytics for Firebase, off by default and enabled only when granted consent is stored on the device. This version has no analytics opt-in control. Our gameplay events describe actions such as starting a run or reaching a stage; their parameters exclude your name, account ID and scores.

We do not sell your data. We do not use it to build advertising profiles.

How long we keep it

We keep your online data until you delete it. When you delete it, we remove your guest account, profile, avatar, scores and Wall of Fame backup, and retain a technical deletion marker to prevent delayed requests from recreating a deleted account. Error reports and server logs are kept by Sentry and Google for a limited time under their own retention settings.

Your choices and rights

  • Delete: Staff ID → Delete online data. See Delete your data for details and for requests from outside the game.
  • Ads: Rescue videos are always optional. When Google requires a privacy-options control, you can reopen it from Settings → Ad privacy choices. Your device may also offer advertising privacy settings.
  • Analytics: off by default. This version does not offer an analytics opt-in control.
  • Access or correction: email us and we will help.

Depending on where you live, you may have further rights under laws such as the GDPR. Contact us to use them.

This website

The website has no accounts, ads or analytics and sets no cookies. The browser version of the game keeps its scores on the page and sends nothing to us. The site remembers one setting in your browser’s local storage: whether you picked a language or dismissed the language suggestion.

Children

Big Lou & Co. is made for a general audience and is not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe a child has created a profile, email us and we will delete it.

Changes

If we change this policy, we will update this page and the date at the top.

Contact

Codiland Ltd., 304 Pham Huu Lau, Phuoc Kien, Nha Be, Ho Chi Minh City, Vietnam. Email: [email protected].